Claims for breakages and shortages in a delivery must be received within 14 days of invoice.
Requests for goods to be returned must be received within 30 days of invoice.
Goods ordered in error, that are approved for return, will incur a 20% restocking fee across all products.
Approved and authorised returns must be received in original packaging and with the Hisco Return Authority (R.A.) affixed and clearly visible.
Goods ordered in error are the customer’s responsibility to return to either:
- Hisco Showroom, City West Complex, Cnr Sutherland and Railway Streets, West Perth WA 6005
- Hisco Warehouse, 10b Marriot Road, Jandakot WA 6164
Courier charges will be applied to any customer pick up request for goods ordered in error.
Any items prefixed on invoice with B.I. (Buy In) or M.O. (Made to Order) are non-returnable and non-refundable under any circumstance.
Credits on an account for returned goods will not be processed until the goods are received and inspected by Hisco, with the relevant R.A. paperwork approved.
Please note that no claims or returns are accepted without authorisation.
To discuss our Returns Policy further, or for more clarification on any points, please contact us by phone or email.